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FAQ

What are your memberships you offer?

  • Unlimited membership

    • 2 free BFF pass ( you can bring a friend for free each month)

    • 30 day booking window, meaning you can book classes up to 30 days in advance

    • 3 month commitment

    • Please note: no credits carry over into the next month with this membership

    • Your membership starts and renews as soon as you purchased it

  • 12 credit membership

    • 1 free BFF pass ( you can bring a friend for free each month)

    • 30 day booking window, meaning you can book classes up to 30 days in advance

    • 3 month commitment

    • Your membership starts and renews as soon as you purchased it

  • All memberships also get a discount on no show fees and late cancellations. Memberships receive first access to any events the studio hosts and discounted prices on events. Memberships also receive 10% off private group sessions at the studio. Being a member at Lawless means so much to us, therefore we are always adding new things for our members!

What is a class pack?

  • A class pack is credit for how many classes you can take. The app will keep track of your passes. All class packs have an expiration date, this is noted in the class pack on the website. Class packs have up to 14 days to book classes. Class packs receive no BFF passes. Your class pack date starts as soon as you purchase it.

  • You are not able to transfer any class packs to another name, the credits are only able to be used for you.

What do I need to bring?

  • All of our reformer-based classes require grippy socks for your safety. If you do not have a pair of grippy socks, they can be purchased in the studio.

  • We recommend you bring a water bottle, they can also be filled up in the studio. We sell water bottles for $1 as well!

  • We recommend you wear tighter-fit clothing, this is so our instructors can see your form and things are not getting caught up in the machine.

How long do I have to use my class Pack?

  • Please note: as soon as you purchase your package it actives on the same day

  • 5 class pack will expire 40 days after purchase

  • 10 class package will expire 70 days after purchase

  • 20 class pack will expire 100 days after purchase

Do you have classes for beginners?

We want everyone who joins our classes to feel safe and comfortable! While we don’t offer beginner classes regularly, all of the instructors will walk you through the reformer, explain to you the class structure, offer you any modifications you need, check your springs + help you all through the class to make sure you feel comfortable!

What is the “join the waitlist”

This feature is for use if someone cancels out of a class our software will automatically add you to the class up to an hour before class. It will notify you via email if you have gotten into a class! Be sure to remove yourself from the waitlist if your plans have changed, as our cancellation policy still applies should you be added to class 1 hour or more ahead of time. If a spot opens up less than an hour before the class our team will call to see if you are still able to take the spot!

What if I need to cancel a class?

We understand life happens! You are able to cancel anytime on the app or on the website, our cancellation window 10 hours before your class, after the 10 hours you are charged a late cancellation fee. If you do not cancel your class and no show, you are then charged a no show fee.

What do I do if I need to cancel my membership?

Please reach out to us via email at lawlesspilatesco@gmail.com 30 days prior to your auto renewal date to cancel your membership. You must give a written 30 day notice before you cancel. If you have not reached your commitment on your membership and you need to cancel there is a one month fee due to do so.

What is pilates?

  • Pilates is a mind-body exercise and practice. Joseph Pilates discovered this method in the early 20th century. Pilates focuses on all of the muscle groups, from big to small without using heavy weights. For this reason, you can build lean muscles rather than gaining bulk, leaving you with a long lean, toned body. Pilates has been found to improve core strength and stability, flexibility, balance, posture, cognitive function, and the quality of life. Mindful breathing plays another important role in Pilates to encourage mind-body awareness and muscular control. The Pilates reformer machine is a resistance-barring machine, making movements harder or easier wherever you are in your Pilates practice.

  • There are 2 types of pilates: classical and contemporary work. At Lawless Pilates CO we combine both to make the most efficient workout for you.

What are the benefits of Pilates?

  • Improves overall strength

  • Improves balance, flexibility + mobility

  • Improves posture

  • Significantly decrease back pain

  • Decreases risk of injury

  • Decreases stress

  • Improves mood

  • Decreases the pain of menstrual cramps

  •  Boosts immunity system

  • Improves sleep

  • Tones your body

  • Lengthen your body out

  • The list goes on and on, all of these benefits cause you to live life at the highest quality.

Are there any age restrictions?

Yes, anyone over the age of 12 is allowed to practice Pilates, with a parent or legal guardian’s signature. However, if a client is under the age of 14 we ask the parent and or legal guardian to be present during the session. If the client is under the age of 18, a parent will need to sign a waiver.

What is your late policy?

  • Late policy is not permitted for new clients. We allow existing clients a 5-minute grace period for late entry after the start of class.

  • If you are not checked in at the start of class, your spot will be released to the next client on the waitlist.

  • Private Clients: We do not hold your spot if you are late for more than 5 minutes, the instructor you are working with then has the option to leave after 5 minutes.

  • If you are more than 5 minutes late this will result in a no-show and you will be charged full pricing.

  • We kindly ask you to be on time for all classes!

What is your cancellation + No-show Policy?

  • We kindly ask clients to cancel 10 hours before the class to avoid being charged, including canceling to book into another class.

  • Cancellations made less than 10 hours before the start of class will be considered late cancellations and will be charged for the class.

  • A late cancellation or no-show will result in a charge to your account, if you have a membership the canlations fee is $20, a no show fee is $25. If you are not a member a canlations fee is $20 and a show fee is $30.

  • No-shows for group classes will automatically be charged to their account. Any private classes will be charged full price.

  • Any client who is more than 5 minutes late can be charged full price for their class or fees on their membership.

  • If you are a member you will receive TWO free passes, per year. If you have a class pack there are no free passes. Please email lawlesspilatesco@gmail.com when you would like to use your free passes.

  • Please note that we have a very limited amount of space therefore we enforce our late/cancellation/no-show policy, so clients are able to get in + take classes at their preferred time. Warming up is very crucial to the class, after those 5 minutes our warm-up is over. Therefore we don’t allow clients to jump into a class after that. Thank you for understanding.

Do you offer returns + exchanges?

All sales are final. Classes and private sessions are not available for transfer or exchange and cannot be shared amongst clients. All merchandise bought is considered a final sale and can’t be returned or exchanged.

What is your Auto Renewal Policy?

  • There are no contracts for Auto Renewal memberships. We do require 30 days written notice PRIOR TO YOUR AUTO-RENEWAL DATE to cancel. The last monthly membership payment is required in full for all cancellations. To cancel, you must submit  a written email to lawlesspilatesco@gmail.com. Cancellations can not be done in the studio.

  • Memberships purchased in the online store will activate on the same day. If you would like to purchase a membership with a future start date or are looking to Upgrade/Downgrade a current membership, please email us at lawlesspilatesco@gmail.com

Where are the lost and Lost + Found items?

We are not responsible for any items that are lost or stolen in the studio. Please contact us for any items you may have left behind. There is a cubby at the studio for lost + found items.

How do I purchase a gift card?

All gift cards are email gift cards and can be purchased online, if you have any questions please feel free to email us.

What if I have an Injury or I am & Pre + Post-Natal Client?

  • If you have an injury or are Pre + Post-Natal please reach out to your instructor beforehand to let them know what’s going on. We recommend booking a private lesson before joining a group class with an injury.

  • Lawless Pilates CO may decline entry to a class because of injury and other safety concerns including pregnancy. Under these circumstances, we would suggest booking a private session and allowing one of our instructors to give you an evaluation. If you are pregnant and in your first trimester, you may take any of our classes with your doctor’s consent. After your first trimester, we highly recommend private training so that you can receive the correct modifications and pregnancy-appropriate exercises.

  •  We love working with all bodies, if you have any sort of injuries or are pre + post natal please contact us before entering a group class.

What is your Phone Policy

  • We would absolutely love for you to share your love of Pilates, please consent to your neighbors around you before recording.

  • Lawless Pilates CO employees have all the right to take pictures + videos during class.

What is the Harassment Policy

  • This Policy is for anyone within the permission of Lawless Pilates CO.

  • Lawless Pilates CO has a strict no harassment + bullying + body shaming policy.

  • Any instructor has the right to ask you to leave the studio without reason.

  • Any type of harassment will not be tolerated. Any employee or individual covered by this policy who engages in harassment or retaliation will be subject to remedial and/or disciplinary action, suspension of membership, or termination

  • Lawless Pilates CO has the right to break any contracts for memberships if harassment is brought to our attention.

  • We strive to create a safe environment for all.